Got a question about one of our products or anything concerning your order? We are here to help you!

Our customer service is available from monday to friday starting from 8am till 5pm (UTC +1).
Feel free to call us at this number: +49(0)241/510023-35
We would also glady answer any questions via E-Mail. Write us at .

We hope that you are going to have a great time with our products,
Your Candlhome Team

FAQ - Frequently Asked Questions

Do I need a customer account in order to be able to shop through the online shop?

No, you can also do your shopping as a guest. To do this, you must deactivate the Create new customer account check box.
You can only find out about special discount and gift campaigns as a registered user or newsletter subscriber.

I haven't received my order after 3 days, is there a problem?

Within Germany, our products are delivered on the third working day at the latest. If this period is exceeded, we ask for a short feedback. In most cases, the driver was unable to find anyone at the time of delivery and left the package at a service point near you.